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Support and Troubleshooting
Use this Web page to find answers to questions about:
If you don't find the answers that you need on this page, or if you
need support for another product, please call us at 508-436-2543 or send e-mail to
support@CitationSoftware.com.
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SUPPORT AND TROUBLESHOOTING FOR Quite Imposing and Quite Imposing Plus
Click here to get instructions for creating a booklet.
Click here to get instructions for laying out several pages on a sheet (step-and-repeat/n-up).
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SUPPORT AND TROUBLESHOOTING FOR ReplyMailOnLine.com
Please go to www.ReplyMailOnLine.com/help.htm
to find helpful information about ReplyMailOnLine.com.
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SUPPORT AND TROUBLESHOOTING FOR Reply Mail Designer
QUESTION: Why can't I open the EPS file that I created with
Reply Mail Designer?
ANSWER: To open an EPS file, you need to have illustration
software such as Adobe Illustrator.
Note, however, that you do not need to OPEN an EPS
file in order to USE the EPS file. In most situations,
what you should do with an EPS file is IMPORT the EPS file
into a word-processing application such as Microsoft Word
or into a page-layout application such as Adobe PageMaker or
QuarkXPress.
For example, here is how you import an EPS file into Microsoft
Word 2000:
- Click on "Insert" at the top of the Microsoft Word window.
- Then click on "Picture."
- Then click on "From File." You'll get the "Insert Picture" dialog box.
- Choose "Encapsulated PostScript (*.eps)" for "Files of type."
- Navigate to the directory that contains the EPS file, and
double-click on the filename of the EPS file that you want to
import. Microsoft Word will display a box containing some text that is worded
something like this:
Title: MYBRM.EPS
Creator: CSI
Preview: This EPS picture was not saved
with a preview included in it.
Comment: This EPS picture will print to a
PostScript printer, but not to other
types of printers.
The procedure for importing EPS files into other applications
is similar to the procedure described above.
For detailed information about how to use the EPS files that
you create with Reply Mail Designer, read Chapter 6: "Using
the 'Export to EPS' Feature" in the User's Guide and
Reference Manual for Reply Mail Designer.
QUESTION: Why does Reply Mail Designer keep giving me a message about an
invalid ZIP Code? I am sure that I am typing the correct
digits for my ZIP Code.
ANSWER: This problem occurs if you put spaces before and after the
hyphen in the ZIP Code, like this: 30967 - 9876. To fix
the problem, do not put spaces in the ZIP Code. Instead,
type the ZIP Code without spaces, like this:
30967-9876
QUESTION: When I try to print my mailpiece, my printer
prints several pages of computer code, but it doesn't print my
mailpiece. Why is this happening?
ANSWER: The most likely cause for this problem is that
Reply Mail Designer is set up for PostScript in the "Print -
Printer setup" dialog box, but your printer is not set
up for PostScript or is not capable of understanding PostScript.
(PostScript is a computer language that is used to instruct a printer
where to print text and graphics on a page, what fonts to use,
etc.)
Reply Mail Designer is capable of using two different
languages for giving instructions to a printer:
- PostScript
- HP PCL 5
Some commonly used laser printers and inkjet printers
understand only the PostScript language; some understand
only the HP PCL 5 language
or a newer version of the HP PCL language, such as HP PCL 6; some
understand both PostScript and HP PCL 5/HP PCL 6. Some
printers that understand both languages can determine
automatically which language is being used when you
print a file; other printers need to be "set up"
(configured) for one language or the other.
You must make sure the settings in Reply Mail Designer's "Print -
Printer Setup" dialog box match your printer's
capabilities and configuration. In other words:
- If you select PostScript from the "Printers" list
in Reply Mail Designer's "Print - Printer setup"
dialog box, make sure your printer is capable of understanding
PostScript.
- If you select HP PCL 5 from the "Printers" list
in Reply Mail Designer's "Print - Printer setup"
dialog box, make sure your printer is capable of understanding
HP PCL 5 or a newer version of the HP PCL language.
- If your printer is capable of understanding both languages
but needs
to be configured for one language or the other,
either set up your printer for PostScript and select PostScript
from the "Printers" list in Reply Mail
Designer's "Print - Printer setup" dialog box, or
set up your printer for HP PCL 5 (or whatever version of
HP PCL that your printer supports) and select HP PCL 5 from
the "Printers" list in Reply Mail Designer's
"Print - Printer setup" dialog box.
QUESTION: I used Reply Mail Designer to create an EPS file. Why
is the text on the mailpiece missing when I try to use the EPS file in CorelDRAW!?
ANSWER: This problem occurs when you choose a
rotation angle other than "None" in Reply
Mail Designer's "Export to EPS - Options" box.
CorelDRAW! doesn't understand the rotation commands that
Reply Mail Designer puts into the EPS file, so it
doesn't process the EPS file correctly.
To fix the problem,
do the desired rotation in CorelDRAW!; not in Reply Mail
Designer. In other words, choose "None" in Reply
Mail Designer's "Export to EPS - Options" box
and export the EPS file. Then import the
EPS file into CorelDRAW! and use CorelDRAW! to
rotate it so that it is oriented the way you want it.
For detailed information about how to use the EPS files that
you create with Reply Mail Designer, read Chapter 6: "Using
the 'Export to EPS' Feature" in the User's Guide and
Reference Manual for Reply Mail Designer.
QUESTION: When I try to open a Reply Mail Designer EPS file
in an illustration application, the file name of the EPS
file isn't shown in the list of files that can be opened by that
application. What should I do?
ANSWER: Rename the Reply Mail Designer EPS file by
replacing the ".EPS" with ".AI". For example,
rename
MYFILE.EPS
to
MYFILE.AI
Then try opening the file again.
QUESTION: Why won't my printer print the EPS file that
I created in Reply Mail Designer? When I send the EPS file to my
printer, the printer doesn't print anything.
ANSWER: EPS files are not meant to be sent directly
to a printer. Instead, they are designed to be used in a
word-processing application such as Microsoft Word, in
a page-layout application such as Adobe PageMaker or QuarkXPress,
or in an illustration application such as Adobe Illustrator.
If you are using a word-processing application or a page-layout
application, you must IMPORT the EPS file into the application
and then use the application to send the EPS file to your printer.
(Some applications use a different term for "import" — such as
"insert" or "place.")
Note that you probably will NOT see the mailpiece on the screen when you
import the EPS file; instead, you will probably see a box with some text
inside it. However, as long as you are using a PostScript
printer, the mailpiece will print correctly
when you use the word-processing application or page-layout
application to print it
If you are using an illustration application, you'll probably want to
OPEN the EPS file (rather than IMPORTING it). With most
illustration applications, OPENING the EPS file instead of
IMPORTING it will allow you to see a picture of
your mailpiece on the screen. Once you've opened
it, use the illustration application to
send the EPS file to your printer.
For detailed information about how to use the EPS files that
you create with Reply Mail Designer, read Chapter 6: "Using
the 'Export to EPS Feature'," in the User's Guide and
Reference Manual for Reply Mail Designer. You can
download it in PDF format by right-clicking on
the words
"User's Guide and Reference Manual for
Reply Mail Designer," below. (IMPORTANT: Be sure that you right-click
on the words, not the icon.)
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Copyright © 2010 Citation Software Inc.
info@CitationSoftware.com
508-436-2543
www.CitationSoftware.com
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